Return & Refund Policy

Cancellation Policy

You have 72 hours after placing an order to request a cancellation with full refund prior to the order being processed. You may request a cancellation within 14 calendar days after placing your order to receive a 50% refund. After the 14 day window,  you will have to go through our regular Returns & Refunds Policy. All refunds are for the purchase price only – you will not be refunded for shipping. 

Return Policy

There are a few important things to keep in mind when returning a product you purchased online from RussKap Water:

• You have 14 calendar days to return an item from the date you received it.
• Only items that have been purchased directly from our website or through our sales team can be returned to RussKap Water. RussKap Water products purchased through any other outlet must be returned in accordance with their respective returns and refunds policy.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• We do not support returns for any products conforming to specifications in all material respects.

To initiate a return, please contact us through our Contact Form or by emailing info@russkapwater.com.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please reach out to our customer support team through our Contact Form or by emailing info@russkapwater.com before sending your order back.

Refund Policy

We only offer full refunds for products that are returned unused, undamaged, and in the original packaging. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund. At our discretion, we may grant only partial refunds for any returns of items not in original condition, damaged, or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you canceled an order, and you were billed for it, we will initiate your refund immediately after we receive a submission of your cancellation request.

Please allow 5-10 business days for your refund to be fully processed by your financial institution.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@russkapwater.com.

 

Customer support and satisfaction is our #1 priority. 

You can reach a member of our team through our Contact Form or by emailing us at info@russkapwater.com.

For technical support, please contact techsupport@russkapwater.com.